Pricing & Billing Rhythm Update

Built to Serve You Better

Effective October 1, 2025

Faster help when it matters

Clear on‑call paths + average pickup under 10 seconds → urgent work doesn’t slip.

Stronger, steadier service.

Better systems and monitoring → fewer hiccups, more uptime.

Bottom line

Less stress, less rework for you → happier clients

Faster, cleaner, more reliable service.

Billing moves to a 28‑day cycle.

Your 10/1 invoice (covers 10/1–10/28) reflects this.

What’s changing?

New prices

To support better staffing, training, and systems.

New 28-day billing

Every bill covers 28 days: 10/1–10/28, 10/29–11/25, 11/26–12/23, etc.

Plans (Old → New on 10/1/2025):

  • Base 100 minutes: $140 → $159

    • Overage per minute: $0.90 → $0.99

  • Base 200 minutes: $190 → $219

    • Overage per minute: $0.80 → $0.89

  • Base 400 minutes: $350 → $379

    • Overage per minute: $0.78 → $0.85

Most plans increased around 10% after four years of holding prices flat.

Why this is better for you:

  • More issues solved on pick up.

    • More trained operators → happier, confident clients

  • Faster help when it matters.

    • Clear on‑call paths + sub‑10s pickup → urgent jobs don’t slip.

  • Steadier service.

    • Better systems and monitoring → fewer hiccups, more uptime.

  • Maintaining an industry leading 10 second ASA (Average Speed of Answer)

Why are prices going up?

To keep great people on the phones, train them well, and keep systems strong - after 4+ years with no increases.

Can you help me save?

Yes. We’ll right‑size your plan based on your usage.

Ask about annual prepay if you want one simple number.

To get one month free, pre-pay for the year.

Contact us at [email protected], 815-741-2007 (we reply within 1 business day), or schedule a time below

Who do I contact?

We would be happy to make this service perfect for you!

If you'd like to go in depth on your account and usages, please schedule a time to review your account

[email protected] • (815) 741-2007

(we reply within 1 business day)

Quick examples

On 100‑min plan, use ~150 minutes: $159 + 50 × $0.99 = $208.50

On 200‑min plan, use ~300 minutes: $219 + 100 × $0.89 = $308.00

On 400‑min plan, use ~600 minutes: $379 + 200 × $0.85 = $549.00

What to expect

First new bill: 10/1/2025 for 10/1–10/28

A $0.00 “Price & 28‑day cycle notice” line so it’s easy to spot

On autopay? Nothing to do. Your payment runs like normal

Free Month With Annual Pre-pay Option

To get one money free, pre-pay for the year.

Contact us at [email protected] or 815-741-2007 (we reply within 1 business day)

If this materially affects your business, please schedule a time with me to talk about your situation.

-Bill

Thousands of Calls
Answered per Year
within 3 Rings or Fewer

Thousands of Calls

Answered per Year within 3 Rings or Less

About Special Interest Answering Service

We're a family-owned small business who loves to support other small businesses. We have proudly served clients in the Joliet, Illinois, and Northwest, Indiana, areas for 40+ years. Since then, we have expanded our services and support clients across the nation.

40+ years

of experience partnering with hundreds of clients

100,000 calls

answered per year within

3 rings or less

100%

U.S. based live operators